This role is all about ensuring smooth, stress-free transitions across borders by combining excellent customer care with efficient coordination behind the scenes.
Key Responsibilities
- Act as the main point of contact for clients and assignees throughout their relocation journey.
- Carry out needs assessments and apply a detailed understanding of client mobility policies.
- Organize services such as temporary housing, property searches, schooling, and settling-in support.
- Build and maintain relationships with external partners, including moving companies, landlords, and utility providers.
- Track costs and make sure services are delivered within budget and policy requirements.
- Identify potential issues early, resolve them promptly, and escalate when needed.
- Keep clients regularly updated on progress and milestones.
- Maintain accurate records, reports, and system data for accountability and transparency.
- Contribute to team meetings, training sessions, and wider projects to support continuous improvement.
Skills & Qualifications
- At least 1 year of experience in a dynamic, customer-facing role.
- Fluent in French (essential); other European languages are an asset.
- Strong customer service focus with the ability to manage pressure and competing priorities.
- Highly organized with exceptional attention to detail.
- Confident using technology and quick to learn new systems.
- Excellent communication and interpersonal skills with a proactive, problem-solving approach.
- Previous experience in relocation, HR services, or high-volume customer support is an advantage.
- Exposure to international environments or multicultural teams is highly desirable.