Key Responsibility:
- Oversee all aspects of international household goods (HHG) and office/industrial (O&I) relocations
- Manage operations teams handling global moving services across multiple regions
- Ensure compliance with GSA and U.S. Department of State (DOS) contract regulations
- Drive service excellence across international shipments, customs, and freight coordination
- Monitor KPIs and implement process improvements to optimize logistics workflows
- Lead, mentor, and develop team members across departments and locations
- Collaborate with sales and account management teams to align service delivery
- Ensure adherence to international moving standards and destination services protocols
- Maintain strong relationships with international agents, carriers, and vendors
- Resolve escalated customer service issues and oversee claims resolution
- Develop budgets, forecasts, and operational plans to meet company objectives
- Represent the company at industry events and client meetings as a key leader
Key Skills & Experience:
- 5+ years’ experience in international moving operations (HHG/O&I required)
- Proven experience managing GSA and/or DOS relocations and compliance standards
- Strong leadership skills with team management experience
- Deep understanding of international freight forwarding, customs, and routing
- Excellent communication and vendor relationship management skills
- Ability to thrive in a fast-paced, global logistics environment