Alchemy is partnering with a leading organisation seeking a Head of IFEC Programs to join their team in Doha, Qatar.
This role will provide strategic leadership and oversight for the design, development, and delivery of inflight entertainment transformation.
Responsibilities:
This role will provide strategic leadership and oversight for the design, development, and delivery of inflight entertainment transformation.
Responsibilities:
- Define and drive the long-term IFEC (In-Flight Entertainment and Connectivity) and Connected Cabin strategy, ensuring alignment with corporate goals and customer experience transformation.
- Develop and execute the multi-year IFEC roadmap, fully integrated with the organisation's customer experience vision, digital transformation agenda, and fleet plans.
- Lead portfolio prioritisation, business case development, and investment proposals for new IFEC and digital initiatives.
- Anticipate market trends and emerging technologies to position the company as a global leader in the inflight digital passenger experience.
- Translate strategic priorities into transformation programmes, securing cross-functional alignment and senior executive sponsorship.
- Direct the delivery of multiple large-scale programmes covering IFEC, connectivity, and digital passenger experience.
- Establish governance structures, PMO frameworks, and performance dashboards to ensure discipline, transparency, and measurable impact.
- Align internal teams (Product, IT, Engineering, Data, Cabin Interiors, Regulatory, Compliance) and external partners to achieve seamless programme execution.
- Ensure programmes are delivered on time, within budget, and to the highest quality, compliance, and passenger satisfaction standards.
- Act as the senior point of contact for executive leadership, OEMs, suppliers, and regulators on IFEC and Connected Cabin programmes.
- Influence and engage cross-functional leaders to support delivery of the IFEC roadmap.
- Represent the company at global aviation, digital, and IFEC industry forums, showcasing the airline as a digital innovation leader.
- Own and manage the IFEC and Connected Cabin portfolio budget, ensuring strong financial governance, supplier accountability, and efficient resource allocation.
- Monitor programme risks, dependencies, and compliance, implementing proactive mitigation and clear reporting to leadership.
- Lead supplier negotiations and partnerships to deliver commercial value and long-term advantage.
- Mentor and develop managers and programme leaders, fostering a culture of innovation, accountability, and high performance.
- Build internal expertise in IFEC technologies, programme delivery, and digital passenger experience.
- Establish succession planning and capability frameworks to ensure long-term organisational resilience.
Requirements:
- Minimum 10 years’ programme or project management experience, ideally within customer-facing technology, product development, or service innovation.
- Proven track record of leading multi-year, enterprise-level digital or connectivity transformation programmes.
- Deep expertise in IFEC and Connected Cabin technologies, including inflight connectivity, digital entertainment platforms, emerging content ecosystems, and personalisation solutions.
- Strong background in portfolio management, governance frameworks, and executive-level reporting.
- Financial acumen with experience managing multimillion-dollar budgets, supplier negotiations, and value-focused investment strategies.
- Skilled at influencing and engaging C-level executives, OEMs, regulators, and strategic partners to shape outcomes and secure alignment.
- Strong awareness of global aviation digital trends, cybersecurity, data compliance, and evolving customer experience demands.
- Demonstrated ability to build, lead, and inspire high-performing teams, empowering managers to deliver at scale.
- Experience coordinating complex, cross-functional programmes involving both internal stakeholders and external partners.
- Expertise in structured governance processes, including risk management, milestone tracking, and issue resolution.
- Hands-on experience in large-scale technology rollouts, covering implementation, testing, and operational readiness.
- Strong attention to detail, with the ability to work under pressure and deliver against strict deadlines.