Key Responsibilities:
- Lead branch operations for international and domestic household goods (HHG) and office & industrial (O&I) moves
- Oversee end-to-end relocation services, including immigration and destination services coordination
- Manage and develop team members across operations, sales, and customer service
- Ensure compliance with local and international customs and immigration regulations
- Monitor KPIs to ensure performance, profitability, and service excellence
- Manage vendor relationships, subcontractors, and third-party service providers
- Handle client escalations and complex move cases professionally
- Collaborate with global mobility teams to streamline client experiences
- Develop and execute growth strategies to expand market share in Qatar and GCC
- Maintain high standards for health, safety, and quality assurance
- Ensure full documentation, invoicing, and system updates are completed accurately and on time
- Train and mentor staff on international move procedures, immigration requirements, and customer handling
Key Skills & Experience:
- 5+ years of experience in the moving/relocation industry (HHG and/or O&I)
- Proven experience managing international and domestic moves
- Working knowledge of immigration procedures in Qatar or GCC
- Leadership experience with operational and team management responsibilities
- Strong understanding of FIDI and other industry certifications (preferred)
- Excellent communication, client service, and problem-solving skills