Responsibilities:
- Coordinate door-to-door moves of household goods.
- Maintain a single point of contact throughout the moving process.
- Arranging pre-move surveys and conducting phone surveys when required.
- Quoting moves.
- Booking moves with approved 3rd party suppliers.
- Monitoring and tracking shipments.
- Ensure all claim and insurance details are communicated to the claims team.
- Ensure the correct usage of paperwork on all files.
- Maintain data integrity in operational systems.
- Generate reports to track and monitor move progress.
- Maximise revenue opportunities while ensuring the best possible cost for services.
- Approve supplier invoices and prepare sales invoices.
- Compile rates, including supplier costs and rates for clients.
- Adhere to all quality guidelines and processes to maintain service excellence.
- Identify new opportunities and provide support to the sales team when necessary.
Requirements:
- Ideally, 2 – 3 experience in domestic and international household goods forwarding.
- Fluency in French & English.
- Strong organizational skills, time management, and customer service skills.
- Customer-focused with solid decision-making abilities.
- Excellent verbal and written communication skills.
- Capacity to handle multiple priorities and tasks.
- Technologically proficient and familiar with MS Office software.
- Friendly, approachable, and able to communicate with various people at different seniority levels.
If you are interested in this position please reach out to Alchemy today!