We are currently working with a growing moving and relocation company seeking to hire a new Branch Operations Manager in San Antonio, TX. This is a leadership position, overseeing the day-to-day branch operations, ensuring standards are kept, schedules are followed, and the customers are satisfied with their household goods and commercial office moves.
Ideal candidates for this role will have:
- Previous Operations Manager experience or similar within the moving and relocation industry.
- Strong knowledge of dispatching, as well as branch, fleet and warehouse operations.
- Great written and verbal communication skills
- Experience with both Residential and Commercial moving processes.
- Ability to lift up to 50lbs when required.
- Experience with military moves and relocations (Ideal)
Day-to-Day Branch Operations Manager duties include, but are not limited to:
- Overseeing the warehouse, driver and operations teams and the day-to-day operations.
- Scheduling for and dispatching crews for local to long distance moves.
- Hiring and training new team members, processing their paperwork and processing weekly payroll.
- Monitoring the warehouse and ensuring that health and safety standards are being kept.
- Monitoring the branch’s performance and KPIs, creating reports and recommendations for improvements.
- Working closely with the sales and customer service teams to ensure that the customer’s needs are being met throughout the moving process.
Interested in learning more? Reach out to Alchemy today!