Right now, we’re working with a great moving and relocation company based in Norfolk, VA, who are seeking a brand-new Residential Operations Manager role to join their expanding team. Overseeing both operations and dispatch, you will be responsible for the day-to-day operations, ensuring that the residential moving projects are organised, efficient and to the high-quality standards expected of the clients.
Your main duties and responsibilities will include:
- Scheduling and dispatching crews and drivers, ensuring that all shipments are properly registered, assigned and picked up.
- Hiring and training new crew members, as well as payroll and paperwork processing.
- Overseeing the daily residential moving operations, ensuring that the moves are completed on time and in a safe manner.
- Speaking directly with customers regarding scheduling updates and unexpected delays.
- Working with customer service teams, estimators and third parties to ensure clear move coordination and customer support.
- Monitoring vehicles and equipment for maintenance and repairs, including fuel auditing logs.
- Ensuring that all company policies and procedures are being followed, and that the warehouse is maintaining health and safety standards.
The ideal candidate for this role has:
- Previous Residential Operations Manager or similar experience in the moving and relocation sector.
- A strong understanding of both residential moving processes and dispatching.
- Experience with fleet scheduling and route planning.
- Excellent communication and organisational skills, working with multiple teams on multiple projects at once.
- Ability to lift 50lbs when required.
Sounds like a perfect fit for you? Don’t hesitate, apply to Alchemy today!