A Relocation Coordinator will support their team to consult, coordinate and administer all components of the domestic and international relocation for clients. The Relocation Coordinator will assist with the coordination of relocation services such as; home finding, school search, local orientation and temporary accommodation etc.
Relocation Coordinator Duties:
The role of a Relocation Coordinator will assist with the coordination of relocation services such as; home finding, school search, local orientation, tenancy negotiation and temporary accommodation etc.
As well as this the Relocation Coordinator will also;
Support the management team in all activities, including those that are performed by third party suppliers in relation to the relocation.
Develop, maintain and build a working relationship with assignees, acting as a first point of contact for their enquires.
Carry out pre assignment briefing calls with assignees
Provide continuous advice and support to both clients and assignee
Manage assignee expectations in regard to the housing market and the relocation process
Negotiate the tenancy agreement on behalf of the assignee
Prepare weekly status reports and other reports as required
Evaluate operational efficiency and recommend process improvements where necessary
Coordinate/manage suppliers, including check in/out inventory clerk and landlord’s agents
Research and review the availability of places in suitable schools
Manage and coordinate the shipment of household goods
Review and approve supplier invoices
Communicate any service failures to the Team Leader/Manager
Provide appropriate and timely responses to client enquiries, complaints and concerns.
Key skills of a Relocation Coordinator:
The following skills will be beneficial to a candidate looking to apply for this role:
Knowledge of Relocation/Destination services is preferred however not essential
Experience working within the local property market, property management, or estate agency is preferred
A strong understanding of local property market is essential
Fluent English required, additional language skills a bonus
Must have extensive customer service skills
An empathic communicator, who is able to see things from another point of view
The ability to work well both independently and in a team
Proficient user of Microsoft Office
Degree holder preferred
Excellent communication skills both verbal and written
Is a Relocation Coordinator position in your future?
If the above sounds like a position that you would be suitable for, then please contact us here.