Join a leading name in the moving and relocation industry as a Corporate Relocation Coordinator based in Cleveland, OH. This exciting role places you at the heart of seamless corporate relocations, ensuring a smooth and professional moving experience for clients and their employees. If you’re passionate about customer service and thrive in a fast-paced environment, this is your opportunity to shine in a dynamic relocation services setting.
What You’ll Be Doing:
- Serve as the main liaison for corporate clients and their relocating employees.
- Conduct introductory calls to explain relocation procedures and set expectations.
- Manage day-to-day communication, including emails, scheduling, and follow-ups.
- Oversee all aspects of the relocation process to ensure seamless transitions.
- Build strong relationships with clients to enhance satisfaction and loyalty.
- Coordinate move dates and work closely with internal operations teams.
- Communicate company relocation policies and available moving services clearly.
- Liaise with third-party service providers to support a smooth relocation process.
- Perform regular move monitoring and implement quality control checks.
- Address and resolve issues swiftly to maintain service excellence.
- Handle all documentation, compliance matters, and billing requirements.
- Maintain accurate records in CRM and relocation management systems.
What We’re Looking For:
- Previous experience in the moving and business relocation industries.
- Background in managing corporate accounts is highly desirable.
- High school diploma or equivalent; some college coursework preferred.
- Proficiency in Microsoft Office and familiarity with CRM or relocation software.
- Strong interpersonal, verbal, and written communication skills.
- Ability to perform effectively in a high-volume, fast-paced environment.
Interested? Reach out to Alchemy Global Talent Solutions today.