Alchemy is partnering with an established Aerospace & Defense organization seeking a Customer Operations Associate to join their team in Milwaukee, WI.
This role will oversee the post sales cycle to ensure customer satisfaction and on-time delivery while catering to the customer.
Responsibilities
This role will oversee the post sales cycle to ensure customer satisfaction and on-time delivery while catering to the customer.
Responsibilities
- Consistently meet or exceed individual and company performance goals and KPIs.
- Manage the full post-award lifecycle of purchase orders and contracts, including but not limited to:
- Order entry and acknowledgment
- Monitoring and managing sales order due and ship dates
- Resolving customer holds, issues, and escalations in a timely manner
- Take ownership of post-order management activities, ensuring accuracy and efficiency.
- Develop a strong understanding of regional customers and their product requirements.
- Collaborate cross-functionally with internal teams—including Sales, Supply Chain, Accounting, Trade Compliance, Quality, and Warehouse—to ensure seamless order execution.
- Leverage critical thinking and advanced problem-solving skills to address and resolve customer concerns related to product, pricing, lead times, or quality.
- Participate in ongoing training focused on process improvement, product knowledge, industry updates, and customer engagement.
- Maintain proficiency in region-specific requirements such as contract review, USG FAR/DFARS compliance, flow-down clauses, penalties, source inspections, and customer portals.
- Prepare and maintain accurate status reports for both customers and management.
- Communicate effectively with customers via phone, Microsoft Teams, and email on a daily basis.
- Provide backup support for data entry, including SQ entry, as needed.
- Attend daily, weekly, and monthly team meetings as scheduled.
Requirements
- Positive, proactive attitude with strong attention to detail.
- Excellent verbal and written communication skills.
- Highly motivated, energetic, and results-driven.
- Professional, courteous, and adept at building strong interpersonal relationships.
- Exceptional organizational skills with the ability to manage multiple priorities and perform well under pressure.
- Previous experience in customer service or account management preferred.
- Proficiency in Microsoft Office (Word, Excel) and Windows environment.
- Bachelor’s degree and/or 5–7 years of relevant experience.
- Foreign language proficiency is a plus.
- Occasional travel may be required.