Key Responsibilities
- Complete daily embassy and consulate runs for submission and collection of passports and visa documents.
- Review customer applications and supporting documents to ensure everything is complete and ready for processing.
- Follow up with customers where information or documents are missing.
- Keep customers updated on the status of their applications where needed.
- Ensure all application details and updates are accurately recorded in internal systems.
- Arrange couriers, deliveries, and collections to meet required turnaround times.
- Manage rejected applications by contacting customers and arranging resubmission.
- Prepare and organise application packs for submission, including multiple visa requests when required.
- Assist with filing, archiving, and returning original documents to customers.
- Support despatch activities including passport matching and updating tracking sheets.
- Carry out daily reconciliation and end-of-day operational tasks.
- Assist with banking runs, cheque preparation, and payments to diplomatic missions.
- Answer basic billing or customer-related queries when required.
- Stay up to date with changes to embassy and visa requirements.
- Work closely with customer service and operations teams to ensure a smooth client experience.
- Support additional tasks and operational duties as needed.
- Previous administration, operations, travel, logistics, or visa processing experience would be beneficial.
- Strong organisational skills and high attention to detail.
- Confident communicator with a professional and customer-focused approach.
- Ability to manage multiple tasks in a fast-paced environment.
- A reliable team player who is also comfortable working independently.
- Strong problem-solving skills and willingness to learn.
- Current driver’s licence and access to a personal vehicle is required.
- Good written and verbal communication skills.
- Positive attitude with a flexible and hands-on approach to work.