Duties:
- Oversee daily dispatch operations for local, intrastate, and interstate household goods moves.
- Coordinate personnel, truck assignment, routing, and equipment utilisation.
- Manage van line cargo including haulage, SIT, registrations, and interline cooperation.
- Monitor live job progress and handle operational issues in real time.
- Ensure the accuracy of bills of lading, inventory, trip sheets, and driver paperwork.
- Supervise dispatchers, movers, warehouse employees, and owner-operators.
- Insure compliance with the DOT, FMCSA, OSHA, and Massachusetts DPU requirements.
- Manage HOS/ELD compliance, driver certification files, and safety programs.
- Ensure the fleet maintenance and equipment are up to date and ready to use.
- Monitor operational KPIs, claim ratios, on-time performance, and customer satisfaction.
- Provide support for high-profile residential, corporate relocation, military/GSA, and national account shipments.
Requirements:
- 5+ years of experience leading moving and storage operations or dispatch.
- Strong experience with both van line/interstate and local household moving operations.
- Understanding the DOT/FMCSA rules, ELD compliance, and fleet management.