Responsibilites:
- Oversee daily dispatch operations for local, intrastate, and interstate home goods movements.
- Coordinate personnel scheduling, truck assignment, routing, and equipment utilisation.
- Manage van line cargo execution, which includes haulage, SIT, registrations, and interline cooperation.
- Monitor live job progress and handle operational concerns in real time.
- Ensure the completion and accuracy of bills of lading, inventory, trip sheets, and driver paperwork.
- Supervise dispatchers, drivers, movers, warehouse employees, and owner-operators.
- Maintain compliance with the DOT, FMCSA, OSHA, and Massachusetts DPU requirements.
- Manage HOS/ELD compliance, driver certification files, and safety programs.
- Manage preventive fleet maintenance to ensure trucks and equipment are operationally ready.
- Monitor operational KPIs such as labour utilisation, claim ratios, on-time performance, and customer satisfaction.
- Provide support for high-profile residential, corporate relocation, military/GSA, and national account shipments.
Requirements:
- 5+ years or more of expertise leading moving and storage operations or dispatch.
- Strong experience with both van line/interstate and local household products moving operations.
- Understanding of van line systems, tariffs and agency networks
- Understanding the DOT/FMCSA rules, ELD compliance, and fleet management
- Experience supervising dispatchers, drivers, movers, and warehouse workers
This on-site leadership role is ideal for an experienced moving industry professional with expertise in van line operations, dispatch management, fleet coordination, and moving & storage logistics. You’ll play a key role in driving operational excellence, customer satisfaction, and profitability across local, long-distance, and storage services.