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Account Coordinator, Relocation Services

Job Description

Our client a specialist in providing Global Mobility services is seeking a Client Account Co-ordinator to join their team in London.

Reporting to the Head of Account Management, this role is part of the account management function with the main focus on building and maintaining strong working client relationships.

Responsibilities include:
  • To build and maintain strategic working relationships with allocated client groups,including preparing, organising and attending regular review meetings and regular service delivery calls
  • Assist with the preparation of account management reports, including tenders & bids
  • Work with all Co offices and departments and recognise opportunities for cross selling services and products.
  • Ensuring the quality, consistency and continuous improvement of service provision and internal processes
  • Keep an up-to-date knowledge of market and competition, being able to anticipate change and look to deliver new services in line with market opportunities.
  • Actively seek to grow business and expand current portfolio through understanding customers’ requirements and objectives and identifying opportunities for improvement.
  • Monitor service provision through management reporting systems and liaison with Quality department
  • Participate in the decision-making process in relation to sales, tender management, service delivery, resource management, marketing, finance and systems.
  • Support the service delivery team, assist in reporting requirements and escalations when required.
  • Have an in-depth understanding of accounts at both service delivery and account level.
  • Work closely with consultants and relocation managers to help support service delivery.
  • Develop processes to improve productivity, efficiency and speed, and improve customer service.
Skills and experience required
  • Good commercial and financial acumen at an account and operational level
  • Experience in a customer facing role working with a range of corporate accounts
  • Proven ability to generate profit through new and existing business relationships
  • Proven experience of bringing about incremental increases in revenue through excellent service delivery
  • Previous experience and a good working knowledge of corporate procurement processes
  • Ability to build working relationships internally and externally