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Customer Service Associate
Job Description
An exciting opportunity has become available for a Customer Service Associate to work 100% from home anywhere in Germany.
Responsibilities:
- Manage the home search process for relocating employees utilising your excellent knowledge of Germany
- Arrange calls with assignees finding out information about their move and finding suitable properties on their behalf based on their individual requirements
- Arrange property bookings
- Assist assignees with lease review and negotiating their contract
- Provide settling in services
- Support assignees during their relocation, providing advice where needed
- Provide high levels of customer service at all times via phone and email
- Manage an active caseload, ensuring services are delivered at a high standard
Key Requirements:
- Current/Previous experience in Destination Services, Relocation, or the German property market preferred, will consider professionals with excellent customer service skills
- Excellent knowledge of Germany and the local property market, Berlin/Munich preferred
- Personal relocation preferred however not essential
- Fluent German language skills both verbal and written is essential
- Strong IT skills including Microsoft Suite and other programs
- Ability to provide excellent customer service
- Excellent communication skills
- Ability to work in a fast-paced environment