An exciting opportunity has become available for a Customer Service Associate to work 100% from home anywhere in Germany.

Responsibilities:

• Manage the home search process for relocating employees utilising your excellent knowledge of Germany
• Arrange calls with assignees finding out information about their move and finding suitable properties on their behalf based on their individual requirements
• Arrange property bookings
• Assist assignees with lease review and negotiating their contract
• Provide settling in services
• Support assignees during their relocation, providing advice where needed
• Provide high levels of customer service at all times via phone and email
• Manage an active caseload, ensuring services are delivered at a high standard

Key Requirements:

• Current/Previous experience in Destination Services, Relocation, or the German property market preferred, will consider professionals with excellent customer service skills
• Excellent knowledge of Germany and the local property market, Berlin/Munich preferred
• Personal relocation preferred however not essential
• Fluent German language skills both verbal and written is essential
• Strong IT skills including Microsoft Suite and other programs
• Ability to provide excellent customer service
• Excellent communication skills
• Ability to work in a fast-paced environment