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Customer Services Specialist

Job Description

We have a new remote position available for a Customer Services Specialist to join a leading relocation service provider.

Responsibilities:

  • Maintain high customer services levels in line with company KPIs
  • Build effective relationships with clients and assist the team in service delivery
  • Preparation of documentation for assignees
  • Responsible for data integrity for assignee records
  • Filing and uploading relevant assignment documentation to the system
  • Assist with regular and miscellaneous reporting
  • Serve as the coordinator and owner of the relocation process for assignees
  • Administration of mobility policy & logistical support
  • Provide support to the team in ad-hoc duties
  • Training and support will be provided

Key requirements:

  • 3-5 years’ experience in a customer service / coordination / project management position 
  • Excellent customer service, organisation and multi-tasking skills
  • Experience in the Relocation field is not essential but would be beneficial
  • Experience travelling and living abroad preferred
  • Ability to work with own initiative as well as part of a team
  • Excellent analytical skills and attention to detail and thrives in a fast-paced working environment
  • Strong organisational skills, proactive approach
  • Ability to prioritise workload and meet deadlines
  • Enthusiastic, keen to learn and adaptable to new administrative processes
  • Competent IT user of Microsoft Office, particularly Excel and Word
  • Fluent English required, additional languages skills are desirable