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Global Moving Specialist

Job Description

Alchemy are seeking an Global Moving Specialist to join our client and international Moving and Relocation provider.

The Global Moving Specialist will manage the full household goods moving process, partnering with corporate clients throughout their relocation process and will be responsible for ensuring client satisfaction during the move.


  • Managing the household goods moving process for a portfolio of clients, from initial client call to move completion
  • Ensuring all internal teams and third-party vendors are providing a consistently high level of service throughout the move
  • Maintaining relationships with corporate clients, providing high levels of customer services at all times
  • Actively manage cases in line with KPI’s, company standards, and specific client account policy guidelines
  • Acting as primary point of contact for the assignee through the entire move process
  • Tracking all relevant relocation documentation, to ensure that other internal departments and third-party vendors receive these on time
  • Acting as the main point of contact for external vendors and other internal departments
  • Ensure all household goods shipments are invoiced fully, on time and cover additional charges
  • Seek and identify cross-selling and upselling opportunities, in order to promote and sell additional services wherever possible
  • Responding to client queries and complaints, and identifying areas in need of improvement
  • Using your knowledge to seek best rates and services from suppliers
  • Updating all systems and records as and when required
  • Maximise profitability while maintaining service standards

Skills & Experience:

  • Experience working within the international household goods moving and/or relocation sector is essential
  • Strong knowledge of shipping, logistics and freight forwarding processes
  • A positive and personable attitude with excellent problem-solving skills
  • Excellent client and customer relationship skills with the ability to liaise confidently with corporate clients
  • Strong IT and MS Office experience using Outlook, Word and Excel
  • Fluency in a European language, particularly German or French would be an advantage but is not essential