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Relocation Branch Manager

Job Description

Alchemy has an excellent opportunity for a senior management professional from the Relocation Services sector to join an industry leading Relocation Management provider in Frankfurt, Germany.

The successful individual will fulfil the role of Branch Manager.

The Relocation Branch Manager will oversee all operations and strategic objectives, whilst ensuring regional profitability.

Responsibilities:

  • Lead, manage and oversee business service lines not limited to Relocation, Moving and/or Global Mobility.
  • Strategic planning, budgeting, and financial reporting.
  • Strategic planning and decision-making by the executive in collaboration with the support function (Finance, HR).
  • Ensure compliance with business standards.
  • Increase productivity and minimising service costs.
  • Partner with department managers regarding operations and implementation of Relocation, Moving, DSP and Immigration services.
  • Ensure the business exceeds service quality levels.
  • Stay knowledgeable on industry competitors and trends in expatriate management.
  • Drive the sales team and ensure client retention throughout Germany.
  • Maintain excellent knowledge of updated across the Relocation, Household Goods Moving, Immigration and Global Mobility sectors.
  • Negotiate contracts and partnerships  
  • Adhere to quality management: ISO, FIDI, and customer satisfaction.
  • Work closely with HR on staff development, hiring and training.


Skills and experience required: 

  • Fluent English and German language skills.
  • Proven leadership skill with strong principles and a professional demeanour.
  • Working knowledge of Relocation, Moving, DSP, Immigration and/or Global Mobility.
  • Ability to lead a matrix framework and demonstrating leadership by example.
  • Excellent interpersonal communication skills with customers, employees, and managers.
  • Consciousness of quality.
  • Methodical, structured, analytical and disciplined.
  • Driven by success.
  • Strategic thinker.
  • Process-oriented with strong communication skills.


Industry experience in Relocation, Household Goods Moving, Immigration or Global Mobility is essential.