An exciting opportunity has become available for a Relocation Client Success Manager (Fluent German) to work remotely in Germany.

Responsibilities:

• Manage a team of Relocation Associates
• Manage the home search process for relocating employees utilising your excellent knowledge of Germany
• Work closely with assignees throughout their relocation, building strong relationships
• Arrange welcome calls with assignees, finding out information about their move and finding suitable properties on their behalf based on their individual requirements
• Arrange property viewings
• Assist relocating employees with lease review and negotiating the contract
• Provide settling in services
• Manage client expectations and provide information on their relocation timeline
• Provide excellent customer service at all times via phone and email
• Manage an active caseload, ensuring services are delivered to a high standard
• Support assignees to help them set up a new bank account
• Handle complex situations and provide solutions
• Identify opportunities to improve processes and increase efficiency

Requirements:

• Excellent knowledge of Germany, Berlin / Munich preferred
• Some relocation / destination services experience preferred however not essential, professionals with excellent customer service skills will be considered
• Fluent German language skills both verbal and written is essential
• Experience motivating, developing and leading a successful team
• Must have lived in Germany for many years, great if you’ve relocated to Germany
• Strong IT skills including Microsoft Suite and other programs
• A passion for providing excellent customer service and meeting client needs
• Excellent communication skills
• Ability to work in a fast-paced ever-changing environment and meet deadlines