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Senior Relocation Operations Specialist

Job Description

We are supporting a global provider in their search for a Senior Relocation Operations Specialist to join their Destination Services department.

Working alongside the Relocation & Destination Services Director, you will be responsible for Operational support to ensure excellence in service delivery to global and domestic clients.

  • Serving as the subject matter expert on Relocation and Destination Services activities

  • Developing and implementing global relocation DSP policy and procedures

  • Supporting the growth of the Destination Service business line

  • Delivering training to the relocation and destination service teams globally

  • Ensuring training materials are up to date and relevant

  • Assist with the onboarding process for new team members and implement globally

  • Maintain process and produces to incorporate updated practice to ensure efficiency

  • Identify areas for improvement and communicate to the director

  • Support shared services and ensure the use of new technology programs whilst managing data integrity

  • Promote quality service to ensure customer satisfaction and global performance efficiency

  • Support new service design and product implementation

  • Ensuring delivery of services meets company-wide quality standards

  • Assist the Director with business activities not limited to marketing, content for RFPs, client presentations and webinars

  • Conduct research projects and present housing and schooling reports and create location guides updates

Ideal candidate:

  • Expert knowledge of Relocation, Destination Services and Property service

  • Over 5 years working in the Relocation and DSP sector

  • Sound understanding on Tenancy and Lettings

  • Strong leadership abilities with excellent communication skills

  • Great understanding of best practice

  • Innovative and creative thinking style

  • Excellent presentation skills with the ability to foster relationships

  • Strong market awareness and strategic thinking ability

  • Able to support Policy, Process, Vendor Management, Marketing, Design, Improvement, and Implementation

  • Experience using Relocation DSP specific technology would be advantageous

  • Bilingual skills are an advantage but not essential