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Shipment Protection & Quality Specialist

Job Description

Our Client, a global Relocation Provider is looking for a Shipment Protection, and Quality Specialist to join their team in the Hammersmith area of London. 
This role offers Hybrid working.
The successful candidate will work within the Shipment Protection team, and take it to a better level. You will have direct conversations with consumers on their shipment protection options, and use this to ensure their relocation is completed to a high standard. 
  • Engage with all clients and make an effort to schedule a focused time to evaluate their options for Shipment Protection. 
  • Recognize all aspects of Shipment protection offers.
  • Review web application for relevant clients.
  • Explain the possibilities to clients regarding their shipments.
  • Ensure valuations are accurate, taking mould and mildew precautions, or outlining several possibilities.
  • Send out confirmations to clients.
  • Examine every application and make sure the Operations Team is aware of anything of great value.
  • Fill out and email high value listing form to Operation Team.
  • Assist in the review of high-value claims to identify risk mitigation opportunities. 
  • Experience in Sales, or related industries would be advantageous
  • Knowledge of a second language would be beneficial
  • Customer Service skills and knowledge of interactions with Supply Chains and Customers is required
  • Understanding of Processes, and the ability to identify where improvements can be made