Key Responsibilities:
- Overseeing daily branch operations for residential and commercial removals.
- Managing and motivating removals crews, drivers, and office staff.
- Ensuring compliance with health and safety, company policy, and transport regulations.
- Developing and maintaining removals customer relationships.
- Managing P&L and budgets, ensuring branch profitability.
- Coordinating logistics and scheduling of removals.
- Handling escalations and resolving service issues.
- Recruiting, onboarding, and training new removals team members.
- Ensuring equipment, vehicles, and resources are well maintained.
- Monitoring KPIs and implementing improvement strategies.
- Supporting removals sales teams with quoting and job assessments.
- Collaborating with head office on strategic growth initiatives.
Key Skills & Experience:
- Proven management experience in the removals or relocation sector.
- Strong leadership and team management skills.
- Ability to manage budgets and branch-level finances.
- Excellent customer service and communication abilities.
- Knowledge of UK transport and logistics regulations.
- Organised, with strong problem-solving skills.