Key Responsibilities:
- Provide leadership and direction to the order, fulfillment and logistics teams, ensuring consistent achievement of weekly operational and delivery targets
- Architect and optimize end-to-end order management workflows to support efficiency, accuracy, and future growth
- Direct both domestic and international shipping activities, ensuring compliance with service standards and regulatory requirements
- Maintain organized warehouse operations and enforce accurate inventory handling and shipment documentation practices
- Develop and refine standardized processes, documentation, and training programs to support scalable and repeatable execution
- Mentor and elevate team performance through structured coaching, goal setting, and ongoing feedback
- Collaborate closely with internal departments to resolve order challenges and maintain transparent communication around delivery timelines
- Oversee daily system transactions and order execution to ensure data accuracy, proper prioritization, and process discipline
- Cultivate productive relationships with transportation partners to maintain high service levels
- Continuously assess shipping strategies and carrier performance to optimize cost, speed, and service quality
- Leverage operational metrics, performance trends, and customer insights to identify improvement opportunities and strengthen service reliability
Requirements:
- Minimum of 5 years experience in logistics, fulfillment, supply chain or warehouse operations
- Strong staff leadership skills, ability to manage and lead a successful team
- Possession of, or the willingness to obtain, a DOT Hazardous Materials (Hazmat) Shipping Certification
- Experience in managing domestic and international transport and building strong relationships with carriers is preferred.
- Strong proficiency with ERP platforms, order management systems, and shipping technologies, with a focus on maintaining transaction accuracy and data integrity
- Demonstrated capability in structured problem solving
- Excellent written and verbal communication skills
- Familiarity with transportation compliance standards such as 49 CFR, IATA, or hazardous materials regulations is beneficial
- Bachelor’s degree in Supply Chain, Engineering, Business or similar