Key Responsibilities:
- Support the sales process by preparing proposals, estimates and storage agreements for interior design and relocation projects.
- Act as a key contact for designers, project managers and clients regarding removals, storage, delivery schedules and installation arrangements.
- Coordinate with warehouse and operations teams to ensure accurate receipt, inventory logging and tracking of furniture, artwork and high-value items.
- Assist in planning white-glove delivery schedules and project timelines for residential and commercial interior installations.
- Communicate handling requirements, access details and delivery instructions clearly to moving crews, dispatch teams and warehouse staff.
- Prepare job files, pick lists and supporting documentation for upcoming removals, deliveries and installation projects.
- Maintain accurate client, project and inventory records across internal systems and databases.
- Monitor project milestones and help ensure deadlines are met across storage, transport and final delivery stages.
- Liaise daily with internal teams regarding ETAs, vehicle schedules and crew allocations for booked jobs.
- Provide responsive and professional customer service to designers, vendors and private clients throughout each stage of the relocation or delivery process.
- Assist with account updates, valuation reminders and accounts receivable administration linked to storage and moving services.
- Help resolve issues relating to shipments, scheduling, inventory discrepancies, damage claims and service queries in a timely manner.
Key Skills & Experience:
- Minimum 2 years’ experience in administration, sales support or project coordination within interiors or warehouse operations.
- Previous relocation or moving industry experience is strongly preferred, particularly in white-glove, furniture or specialist delivery services.
- Strong organisational skills with the ability to manage multiple client projects and shifting priorities in a deadline-driven environment.
- Excellent written and verbal communication skills, with confidence dealing with clients, design professionals and internal operational teams.
- Proficient in Microsoft Office, including Excel, Word and Outlook, with the ability to maintain accurate records and documentation.
- Knowledge of furniture receiving, inventory systems, interior installation schedules and premium delivery services would be highly advantageous.