We are seeking an Operations Specialist to join a growing hospitality team. This role is responsible for coordinating accommodation solutions for corporate clients, relocating employees, and business travellers, ensuring a seamless experience from booking through to move-out.
Key Responsibilities
- Coordinate accommodation bookings for corporate clients and relocating employees.
- Liaise with property providers, landlords and hotel partners.
- Manage reservations, extensions, amendments, and cancellations.
- Ensure all client requirements and service level agreements are met.
- Handle client enquiries and resolve accommodation-related issues promptly.
- Maintain accurate records within internal systems and CRM platforms.
- Coordinate move-in and move-out processes, ensuring a positive customer experience.
- Prepare reports, track key operational metrics, and support continuous process improvements.
- Work closely with account management, relocation, and supplier partners to ensure smooth service delivery.
Requirements
- Previous experience within Corporate Housing, Relocation, Serviced Apartments, Hospitality, Property Management, or a similar operations-focused environment.
- Strong organisational and multitasking skills.
- Excellent communication and customer service abilities.
- Ability to manage multiple priorities and deadlines simultaneously.
- Experience working with reservation systems, CRM platforms, or property management software is advantageous.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Strong problem-solving skills and attention to detail.