We are looking for an Operations Specialist to manage accommodation bookings for corporate clients, relocating employees and business travellers. This role is based in Boston, Massachusetts.
Responsibilities:
- Manage accommodation bookings from enquiry through to move-out.
- Source and secure serviced apartments, corporate housing and hotel accommodation.
- Liaise with property providers, landlords and accommodation partners.
- Handle booking amendments, extensions and cancellations.
- Resolve accommodation and reservation issues.
- Maintain booking records and client information within internal systems.
- Monitor arrivals, departures and occupancy levels.
- Produce operational and booking reports.
- Work with clients, suppliers and internal teams to ensure smooth service delivery.
Requirements:
- Experience in Corporate Housing, Relocation, Serviced Apartments, Hospitality Operations or Property Management.
- Experience managing reservations, accommodation bookings or housing logistics.
- Familiarity with booking systems, CRM platforms or property management software.
- Able to manage multiple bookings and client requirements in a fast-paced environment.