This role is suited to a commercially astute and strategic leader with a strong background in hotel operations, multi-site management, and delivering high-performance results within a fast-paced environment.
The Role
As Senior Director of Operations, you will take full ownership of operational performance across multiple hotel locations, ensuring consistency, profitability, and outstanding guest experience. You will work closely with senior leadership to shape strategy, optimise processes, and support continued growth.
Key Responsibilities
- Lead and oversee day-to-day operations across a portfolio of hotels
- Drive revenue growth, profitability, and operational efficiency
- Implement and monitor KPIs, budgets, and performance metrics
- Ensure exceptional guest experience standards are maintained across all properties
- Develop, mentor, and lead General Managers and senior hotel teams
- Identify opportunities for process improvement and cost optimisation
- Collaborate with commercial, sales, and marketing teams to maximise occupancy and revenue
- Ensure compliance with brand standards, health & safety, and regulatory requirements
- Support new openings, refurbishments, and operational integrations
Key Skills & Experience
- Proven experience in a senior multi-site operational role within the hotel sector
- Strong commercial acumen with a track record of driving revenue and profitability
- Demonstrated leadership experience managing large, diverse teams
- In-depth knowledge of hotel operations, guest services, and brand standards
- Experience working within branded or large-scale hospitality groups
- Excellent stakeholder management and communication skills
- Strategic mindset with a hands-on approach to execution