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Account Manager

Job Description

Our client, a Hospitality specialist, is looking for a Global Account Manager.
 
The position will be responsible for providing sales support as well as being the single point of contact for International guests.
 
Key Responsibilities:

  • Managing arrival and departures information for guests travel, coordinating housekeeping schedules to ensure apartments are cleaned and inspected for arrivals.
  • Responding to guest service concerns and resolving issues directly with partners and properties and keeping up to date records of reservations and other pertinent information necessary.
  • Responsible for maintaining information accurately across all departments and systems.
  • Works with partner providers to source and lease apartments for clients.
  • Utilise brand standards to present available apartments to Corporate Clients.
  • Provide excellent customer service to clients.
  • Single point of contact for guests associated to one of the largest accounts.
  • Log, track, and resolve guest service concerns with properties and providers directly.
  • Communicate with guests daily to answer questions and offer support while they are  travelling. 
  • Assist Global Sales Team with incoming telephone calls, emails and online questions and enquiries.
  • Responsible for preparing reservation paperwork.
  • Maintains knowledge of all apartment locations, types, rates and amenities in all markets.
  • Assist in the sales process to promote revenue by booking reservations, increasing rates and increasing occupancy.
  • Performs administrative and sales support duties as required by Global Solutions Team.


The ideal candidate will have:

  • Over 4 year’s administrative, Inventory and/or sales support experience in the Corporate Housing, Serviced Apartments, Hospitality, Apartment management and/or the real estate industry is preferred.
  • Ability to read, write, speak, and understand the English language fluently to communicate with management, clientele, and co-workers.
  • Proficient in all Microsoft applications including: Excel/Word/MS Outlook.
  • Flexibility to work evenings and weekends as dictated by business and operational demands.
  • The role is a fully remote position to be based in the US with all office equipment provided