A new opportunity is available in Buenos Aires for an Account Manager to support a regional client portfolio.
This position has the opportunity to work remotely from a home office, full set up and equipment will be provided.
The main responsibility is to provide high levels of customer service support and client account management, providing advice on all related corporate housing and accommodation queries.
Duties and responsibilities include:
Identify best housing options available and confirm availability, amenities, packages, and pricing
Receive and respond to client requests (primarily across the LATAM region)
Create client proposals for each inquiry; ensuring understanding of the clients housing needs and requirements
Create and remit all required accommodation booking documentation to the company’s operations and accounts department
Conduct guest touch-point calls and/or emails to ensure a positive guest experience
Participate in after-hours maintenance emergency contact, on rotation
Assist with customer service related calls and/or emails and resolve any issues reported in an immediate and timely manner
Participate in special business projects as required
3 + years’ experience working in Relocation, Destination Services or in Hospitality/Real Estate
University degree is preferred but not essential
Prior relationship management experience
High degree of self-discipline and accountability to excel while working from home
Exceptional analytical skills and highly organized
Excellent telephone skills and manner with the ability to interact in a friendly and professional manner
Strong relationship building skills
Ability to thrive in an ultra-fast-paced environment
Strong IT skills in Microsoft word, Excel, and PowerPoint