A leading Relocation organisation is looking to hire a Global Assignment Coordinator to support their busy Relocation Department.
Duties for the role include;
Assisting with the coordination for the relocating employee in all related activity from start to finish.
You will support the management all activities including those performed by third party suppliers related to the relocation.
Other duties include the support of the following;
Manage caseload to ensure follow up with customers
Gain knowledge of the specific client policies and service requirements.
Develop, maintain and build working relationship with transferring employee
Carry out the pre assignment briefing and client policy review with transferring employee
Provide continuing advice and support to both client and relocating employee
Prepare weekly status reports
Evaluating operational efficiency and recommending process improvements as required
Coordinate/manage suppliers; such as immigration agents; destination agents & household goods movers
Review and approve supplier invoices
Communicate any service failure to the Team Leader
Knowledge of Relocation/Destination services
Bilingual skills an advantage
Prior customer service experience
Good telephone manner
Happy to deal with all suppliers and clients from small local companies to large scale MNCs.
Empathic communicator, able to see things from the other person's point of view.
Able to get on with others and be a team-player.
Must have excellent computer skills
Must be a very competent writer of business letters, quotations and proposals.
Must be an excellent face-to-face and telephone communicator.
Ideal background would be in business support services; experience of relocation industries would be particularly helpful.