Back to Job Search

Global Mobility Consultant

Job Description

Our client, a Leading Global Service Provider is looking for a Global Mobility Consultant to join their team remotely. 

The Global Mobility Consultant will be responsible for providing strong advice to clients on their mobility journey. 

The successful candidate will have a hunger to grow and develop as the team and business does so, with an eagerness to learn and improve new processes and policies. As well as a dedication to providing clients an outstanding customer service experience in a prompt timeline.  

Global Mobility Consultant Key Duties:
  • Proactively contact clients to advise them on policies and procedures for the move
  • Serve as a capable and confident advisor to clients, this will include understanding their requirements and the service that you are providing
  • Regularly utilise the Digital policy to access client policy information to ensure accurate information is advised to the client
  • Ability to advise on services delivered by approved partners to clients, this includes, language training, payroll and compensation, education, and immigration
  • Manage a high level of client cases seamlessly and simultaneously 
  • Work closely with other teams within the business to ensure client requirements are promptly met
  • Dedication to strong data integrity, ensuring system accuracy through maintaining inhouse CRM systems
  • Ensure Key Experience Metrics and Service Level Agreements are met and exceeded.
  • Adapt and utilise new processes and promote within the team

Skills and Experience: 
  • High School Diploma or equivalent 
  • University Degree or 3-4 years equivalent professional experience 
  • Experience exercising judgement in complex processes 
  • Strong organisational and communication skills with the ability to demonstrate a proactive approach to problem solving 
  • Strong accountability for customer experience 
  • A comfortable and embracing approach to new technology
  • Ability to navigate technology platforms simultaneously 
  • Ability to build trusting relationships with clients
  • Excellent written and verbal communicator 
  • A calm and confident individual