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Shipping Coordinator

Job Description

A global relocation provider is looking to hire an experienced Shipping Coordinator to join their team in Manila.
The Shipping Coordinator will be responsible for administering shipping processes for the import and export of household goods moves, whilst handling admin processes for customs.

This position offers a flexible hybrid working structure and both Permanent and Fixed-term contract opportunities are available.

Duties of the Shipping Coordinator include the following:

  • Preparing required documentation for customs clearance and securing clearance through shipping providers 
  • Ensuring that documentation for import is completed in the timeframe as required to avoid additional charges 
  • Submitting customs documentation for clients to the Customs Department
  • Arranging the necessary inspections as required by Customs or the Department of Quarantine
  • Communicating with Managers to arrange the delivery of consignments to clients as required
  • Collect funds for clearance or partners before consignments being released
  • As needed, handle additional import inquiries
  • Ensure import shipping accruals are entered into the computer system accurately and on schedule.
  • Maintain contact with import clients to ensure they receive a high level of customer service at all times
  • Ensure that billing and documentation instructions are correctly followed and that delivery receipts are linked to agents' bills to avoid late payments
  • Reporting issues to leadership as required 
  • Working per the Company's Quality System requirements

Qualifications and desirable skills:

  • At least 3-5 years of expertise managing end-to-end logistics processes is required
  • Good knowledge of shipping and freight forwarding processes 
  • Understanding of freight rates and pricing 
  • Excellent communication in English is essential
  • Advanced IT skills in Microsoft Office programmes
  • Excellent customer service skills